What we're doing
We’re aware of a water outage in the area. Our teams are investigating and working to resolve the problem as quickly as possible.
If you need urgent help
If you’re registered for Priority Services, we will make sure you get the support you need. If you're not registered and need urgent help, please call us on 0345 600 4 600.
If your supply does not return to normal
Your water quality and/or pressure may be impacted after the repair. If your supply has been affected, see our advice for discoloured water and low pressure.
Claim a flushing allowance
You can claim a flushing allowance if you’ve had to flush your tap because of discoloured water.
What we’re doing
We’re aware of a water leak in the area. Our teams are investigating and working to resolve the problem as quickly as possible.
If you need urgent help
If you’re registered for Priority Service, we will make sure you get the support you need. If you're not registered and need urgent help, please call us on 0345 600 4 600.
If your supply has been affected
Your water quality and/or pressure may be impacted by our work on the network. If your supply has been affected, see our advice for discoloured water or low pressure.
Claim a flushing allowance
You can claim a flushing allowance if you’ve had to flush your tap because of discoloured water.
What we’re doing
We’re aware of a sewer flooding incident in the area. Our teams are investigating and working to resolve the problem as quickly as possible.
If you need urgent help
If you’re registered for Priority Service, we will make sure you get the support you need. If you're not registered and need urgent help, please call us on 0345 600 4 600.
If your property has been affected
If sewage has entered your home or garden, find out what you can expect when we visit.
Lingering smells and drainage issues
You may notice lingering smells or minor drainage issues. These should clear naturally, but if they persist, please contact us.
Find out what to expect if you have been affected by sewer flooding and how we manage incidents.
